Your Team will Love It!

9:00 am - Noon

This riveting 3 hour course will help your team understand the unique ways that Disney provides an experience that people love, talk to others about and desire again and again.

Discover the Secret to Boosting Patient Loyalty, Winning More Referrals and Serving Patients the Way You Always Dreamed It Could Be When You Attend…

3 Idea-Packed hours for Dentists and Teams Who Want to:

• Increase Revenue, Profits … and more family time!
• Easily Attract New Patients and Reduce Attrition
• Rediscover the Passion, Joy and Fun of Caring for Patients
• And So Much More

Register NOW!

Great care is not longer enough to keep patients from defecting.

You have to work harder (and spend more money) to attract new patients … because it’s difficult to stand out from the competition.

And with greater demand for healthcare services, it’s challenging to find – and keep – quality personnel.

Most business consultants swear that the best way to fix these woes is to define your financial goals … and then plot strategies to increase profits generated by each patient. That way, you’ll have more money to invest in marketing, hire administrative staff, and fairly compensate yourself.

But the owners of thriving practices have discovered that something completely different is the ticket to greater success in today’s rapidly changing healthcare economy…

Creating an Exceptional Patient Experience

Whether you want admit it or not … dentistry in many ways has become commoditized.

Patients have choices – lots of them. Having the right skills, training and experience is not enough to distinguish yourself … because patients expect that every dental office has technical skill.

What makes the difference and distinguishes one professional from the next?

The patient’s EXPERIENCE with your practice.

Study after study shows that when patients are asked to rate their satisfaction with their health care providers, they focus on the level of service they receive – not the level of clinical competency.

In fact, when rating a healthcare professional’s service on a scale of 1 (terrible) to 5 (exceptional), patients who give you a “4” (or “good”) are 6 times more likely to defect than customers who give you a “5.”

From Disney to Dentistry - The Patient Experience

During this 3 hour course for dentists and teams, you’ll discover what patients really expect from providers – and how you can design and deliver an exceptional experience for your patients.

The lessons delivered in this introductory course are based on the Disney principles of business excellence.

For decades, Disney has been in a class of its own for creating an exceptional guest experience. This is why Disney is a top destination … why families go back year after year … and why you’d be hard-pressed to find anyone who did not enjoy their trip to one of the company’s world-class theme parks.

If you want your practice to thrive, you need to create the same exceptional level of experience for your team and customers. One that leaves them walking out of the door with a smile on their face, grateful that they’ve found you – and raving about your service to anyone who will listen.

REGISTER NOW!

What You’ll Learn In Class

Reserve your place in this limited-seating workshop, you’ll discover:

• Why and how your patients’ loyalty to your technical expertise has transitioned instead into loyalty to a healthcare experience
• The 4 key areas that make up the patient experience
  
  
• What it takes to build an exceptional staff 
• Ways that most practices need to be restructured to ensure an excellent patient experience
• How to objectively evaluate the experience and service your practice delivers
• The 4C’s of an exceptional patient experience
• How to deliver an experience that will WOW your patients – and get them raving to their friends, family and neighbors
• The concepts of On Stage & Back Stage and how they pertain to your practice
• Where value comes from in the mind of the patient or consumer (it’s not what you think)
• Introduce the role of leadership to an exceptional practice

Who Should Attend

From Disney to Dentistry is for everyone on the dental team!

Because delivering an exceptional customer experience is a team effort that affects all aspects of your practice, we strongly recommend bringing all of your key players to this event, such as:

· Doctors

· Partners and associates

· Office manager

· Clinical staff

· Support staff

· Anyone who has any contact with patients!

WHEN & WHERE

• Nov 17, 2017 - Phoenix, Holiday Inn Express & Suites Old Town Scottsdale
• Dec 1, 2017 - Oklahoma City, Holiday Inn OKC North
• Dec 7, 2017 - Albuquerque
• Dec 8, 2017 - Las Vegas
• Dec 15, 2017 - Dallas, Dallas/Addison Marriott Quorum

Bring Your Team and Learn Together

Tuition for From Disney to Dentistry - The Patient Experience is only $129 for the first person from the practice or $99 per team member for 2 or more if you register more than 14 days in advance.