Case Acceptance Mastery Coaching System
What is this coaching process is all about?
There is one focus: Every Patient has Every Opportunity to Accept the Ideal Treatment recommendation
- TeamsĀ will understand the benefit of working together to create an environment of patient advocacy which enables patients to accept more treatment and that means patients will have a healthier smile
- There is a role of advocacy and purpose for each team member which enables you to have a team that works together with a common goal of helping patients accept treatment and that means provides a way for staff to more fully understand the significant impact that they have on patients
- Learn what really matters to patients when considering treatment allowing you to be specific in your messaging and purpose with patients which means every patient will have every opportunity to accept treatment in their way on their timeline
- Have a team that not only IS caring, but they know how to share that caring with patients so your patients are more comfortable and have an enhanced experience with your practice and that means it can increase the number of qualify of referrals
- Align all staff to the real purpose of the practice so you can your practice will provide an unbelievable experience that patients will appreciate and that means you will retain more of the patients that currently treat
What Happens During the Course?
Every Patient has Every Opportunity to Receive the Ideal Treatment. Getting staff to believe and act accordingly is the focus of this course. Below are the objectives taught through the course.
For All Team Members
- Define Patient Advocacy
- Gain awareness of the data to watch that shows effectiveness
- Attain a Mindset of Advocacy
- Discussion of the general philosophy that underlies Patient Advocacy
- Understand the basic terms and meanings of influence from Cialdini
- Develop the necessity of team
- Comprehend the basic terms of experience in healthcare
- Grasp the importance of the healthcare continuum
- Explore the diagnosis scale
- Learn what every patient wants to know
- Explain treatment in patient friendly ways
For Doctors
- Understand which points the patient most wants to know about during a clinical visit
- Commit the patient to the responsibility that each of them have
- Plainly and repeatedly explain their clinical findings to the patient
- Effectively provide treatment options & timelines
- Answer honestly all questions posed by the patient
- Confidently accept and pass along the patient to and from staff
For Hygienists
- Recognize potential restorative opportunities
- Share privately and efficiently recognized opportunities with the doctor
- Clarify and/or re-explain the diagnosis to the patient where needed
- Reinforce/explain the preferred treatment option with the patient
- Reinforce the value of the PA when needed
For Assistants
- Review a printed treatment plan for the patient
- Review for understanding the diagnosis with the patient using a more questioning tone
- Review the treatment plan options with the patient where needed
- Teach using whatever visual resources are available
- Once diagnosis and treatment understanding is achieved, allow the patient to decide on treatment
- Detect any hesitation - engage PA
- No hesitation move to collection
- Show appreciation and get to work
For Front Office
- Know and understand each patient’s insurance (or lack) available
- Confirm that the patient understands the diagnosis
- Confirm that the patient understands the ideal treatment or options and drawbacks
- Understand the life situation of the patient
- Understand the financial situation of the patient
- Know and understand how to use 5 - 8 financial options
- Match financial options to treatment options
- Kindly present options to the patient
- Confirm the selected treatment option
- Confirm that the patient understands and agrees to their financial obligation
- Kindly collect as agreed
- Schedule treatment
Travis A Frederickson
Travis has written 3 books on this subject and Dr Howard Farran of Dentaltown fame refers to Travis as the Rock Star of Customer Service in dentistry.
Gary Takacs from the world's #1 Dental Podcast says The Paitent Experience is a "Required Reading" for every doctor and should be part of their practice Book Club.
6 Months of Coaching
There are many things that determine patient choices, and staff knowing those things provides Ā the tools to become what is called a Patient Advocate.Ā That means that once doctor diagnoses the issue, it becomes the responsibility of staff to provide every single opportunity for that patient to accept Ideal Treatment (yes, there is such a thing).
REGISTER NOW!
"Out of all the workshops Iā€™ve attended, Iā€™ve never been in one that was as animated and audience interactive as this.ā€¯ "
Nichole
Idaho Falls
"Your book should be required reading for every dentist. Travis is an Excellent Speaker. I strongly recommend Travis as a speaker."
Gary Takacs
#1 Dental Podcast, The Thriving Dentist Show
"I can't think of a Bigger Rock Star in Customer Service"
Howard Farran
Dentaltowne
Results
One practice where I taught this went from a 3-month average per patient production value of $232 before the training to $273 the month after! For this practice that meant an additional $38,909 in one month! Sure, those results are not typical or a promise of similar gains, but what can you do?
Your jump may not be as dramatic as that one, but imagine if it were just half that…
Do the numbers. If you increase your per patient value just $12 and see 250 patients in the month, that is an additional $3,000 in one month.
Only $1,997 for a single doctor practice
Register Now. This is a highly engaging coaching process where a highly skilled coach guides your way.